How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you probably read about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed information, see Nest Support page. For a quick summary, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later have been having some problems, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and running again.

Signs of this problem include the following:
  • the thermostat being offline in the Nest App and disconnected from Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to turn off
  • the thermostat’s animations are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat is on but you can’t control it or it’s performing slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

ATTENTION: Do not try to manually restart your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, DO NOT DO IT.)

After about 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the unit has turned on while plugged in, shut it down and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to fully charge. After another hour of charging, unhook the Nest Thermostat and restore it to its base.

You should be good to go and this point, but again, for more elaborate instructions and information, please visit Nest Support.

If you have tried both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Service Experts Heating & Air Conditioning installed your Nest Thermostat, please feel free to call us at 318-588-8163 or schedule an appointment online. If your Nest Thermostat was not set up by Service Experts Heating & Air Conditioning, please reach out to Nest Support here.

Also, do not let this occurrence worry you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is really saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then adapts your heating and cooling use to optimize energy savings every day, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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