Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a gentleman named Jimmy from the Raleigh area who told our team about a remarkable project he was planning for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to move around and her house was not wheelchair accessible, due in large part to the size of the chair. When Jimmy learned about the situation, he wanted to remodel the Tracy family’s house to make it fully wheel-chair accessible. Unfortunately, due to the age of the home, the task was going to be more work than he realized. Looking for another way, Jimmy chose to try turning the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and dining area.

Excited, Jimmy started contacting local contractors, including plumbers, electricians, and building supply companies and they all said they would be happy to help and donate services and supplies. He called Service Experts of Raleigh for the heating and cooling piece of Kyla’s new apartment. A couple of Service Experts residential sales consultants went to Kyla’s home to learn more about the renovation and were blown away by how smart and sweet Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC system for his daughter’s new apartment, but with the assistance of Lennox and RE Michel, Service Experts was able to give the Tracy’s an invoice that read:

“We are honored to present you with a total heating and cooling system at no charge as long as we can all have hugs.”

The staff at Service Experts of Raleigh were over the moon to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But it’s not over yet. The Tracy family is fundraising to purchase a wheel-chair accessible automobile to better transport Kyla and her family. To learn more or to donate to the family’s van, please visit their GoFundMe account.

Contact Us