Service Experts Heating & Air Conditioning Reviews

"The technician was very professional as well as really great...felt very comfortable with him in our home and he was so friendly."

"He did not only my house but Wroten on 1309 Drake in Minden. Was very knowledgeable and courtesy."

"Prompt and professional service"

"He went through all the steps of the Maintenance agreement; inside and out."

"Showed up on time..professional..explained how to proceed with a/c inspection of air heat unit. Needed yearly checkup & filter. Unit was hot & cold in different spots in the house. Another company put me off more than 3 times when I asked about it. My bill was always over $200 every month & my unit almost never shuts off to maintain 72-74 degrees inside."

"He did everything very professional and very knowledge.."

"On time and provided service needed."

"Timely and accurate"

"THIS WAS OUR FALL CHECKUP."

"Tech was professional, efficient, and customer oriented."

"friendly, and did not loose focus on his job. able to tell me in layman terms anything I wanted to know."

"The tech took time cecked the system real good,and exsplaned To me what was going with the system."

"Provided excellent service."

"Mr. Jimmy is our go to technician. We have four units, all installed by Service Experts, and his attention to detail when servicing them is all, which takes about 4 hours!"

"Fast and friendly service"

"Professional service, promptness,courteous treatment"

"Very professional and knowledgeable. Appeared to be a seasoned veteran to me."

"I called to report my air conditioning being out. Service technician at my house within the hour. Quickly and promptly diagnosed and corrected my problem. I have used Service Experts ( Formally Frees) for all my air/ heating needs. I trust them to be prompt, honest, and professional. Always satisfied by the work these technicians do!"

"Service Experts has provided my ac./heat for 25+ years. Always did their job professionally and personably. And the Shreveport office has taken care of me and my system and explained everything they did. Nice people...Be proud of them."

"Did not diagnose or fix the issue. Seemed to be just trying to steer me towards a total replacement. His suggested reasons for issue were completely wrong since I figured it out myself after he left. Of course the delay in getting the actual issue fixed cause additional damage to my ceiling. Confidence in Service Experts is low now"

"Did good job cleaning up the outside unit"

"Mr. Brian was very knowledgeable, he listened, figured out the problem and fixed it."

"John located the water leak quickly. Line was stopped up and a joint wasn't properly sealed. He rerouted line and sealed it."

"Courteous repairman. Wore a mask."

"Does good work."

"Knew what was wrong right off"

"took one look at hot water and realized the high wind had blown out the pilot light. took him 2 minutes to relight the pilot light"

"Excellent service"

"John Stephens was a Professional Tech"

"Technician arrived 1 and 1/2 hours after projected arrival window."

"EXTREMELY POLITE AND KNOWLEDGEABLE AND EASILY TO UNDERSTAND WHAT WE NEEDED FOR OUR UNIT."

"Very thorough and informative"

"Prompt arrival time, nice, polite, seemed to do a thorough job."

"Knowledgeable"

"Nathan listened to my concerns about the previous system and made sure I had the best alternatives. The installers were efficient, knowledgeable and courteous."

"Quick service at a fair price"

"Kevin Prestridge and Jimmy came out about 6-8 months to fix a water heater that couldnt be fixed by other technicians. Its been working ever since and didnt want to forget to thank them for a job well done! Highly satisfied! 50 out of 10 stars!"

"HE was very nice and respectfully and very good with his work thanks"

"Tech did a great job."

"Mike Lopez did an excellent job of servicing our air conditioner And he explained everything to me in an easy to understand manner and He was very professional. I highly recommend Mike Lopez at Service Experts!!!"

"John was very pleasant and respectful and let me now everything he was doing."

"Employee, has great knowledge of his job."

"Service was quick, complete and effective."

"Very fast response and repair."

"AC is cooling well Tech followed Covid safety measures"

"Work was completed in a timely manner."

"6 days after repair, the AC is broken again. The salesman never called me to give me a bid for a new unit."

"Came fairly quickly after my call. Technician was friendly and helpful. Job completed successfully."

"Feel like I was overcharged for refrigerant"

"Mike did an excellent job"

"polite considerate got job done in timely manner"

"Professional, respectful."

"Incredibly fast diagnosis and repair."

"Efficient, thorough,"

"Jeremy the service tech was great, very professional and knowledgeable. Did a great job checking both the cooling and heating equipment. I would have given a 10 for satisfaction if the 2 replacement air filters would have with him when he came. I spoke to a man at the Shreveport office when the appointment was set up several days before about insuring that the 2 allotted per year air filters would be supplied during the annual maintenance service and was told they would be. Jeremy did tell me he would make sure I received the filters at a later date which is acceptable and appreciated. You may want to ensure from now on you have filters in stock and ready to be sent out with the service the who performs the annual maintenance. Thanks"

"Mr. Jason was very thorough. Took the time to explain what he was doing and why. Was very friendly. Advised me what to expect in near future as far as performance of my unit."

"Mr. Love was punctual, courteous and professional. He went to work immediately upon arrival and diagnosed the problem quickly and resolved the issue very efficiently. I appreciated his expertise. Since that day I have not had any problems with my HVAC unit."

"Good job"

"Job well done"

"He did an amazing job"

"Job not finished"

"Mike is a very good tech. He is honest,dependable. and knows what he is doing."

"Technician was very nice and thorough but quick. He knew what he was doing."

"Courteous, professional and knowledgeable is some words to describe Jason. He saved me a hot night. Geaux Jason!!!"

"Jeremy the technician is fantastic. I was not satisfied with the office staff. They did not keep us informed as to the status of getting the part needed. Jeremy is the reason we are not looking for a new service."

"Superb service!"

"Professional service"

"prompt and timely"

"Great service, knowledgeable, took care of business!"

"Both gentlemen were very friendly and answered any questions we had. They arrived on time and the company is reasonably priced for their services."

"technician mike was very professional about his job and patience and my house need was taken care of."

"The tech was very friendly but was not given the work order for my service until 2 hours after the time frame I was given when I made the call for an appointment."

"Nice young man seemed to be very knowledgeable! Completed task at hand in a timely manor, polite and helpful!"

"15 yr or more customer. Always prompt and excellent svc."

"They answered all the questions i had. They have awesome customer service! I guess that's why service is the company's first name!"

"Mike did what he was here for"

"The service is always top notch."

"Did what was expected of him and did it efficiently."

"He was very knowledgeable."

"Very knowledgeable about his craft and explained why I needed certain things. He needs a raise or just give him the weekends off ??"

"Always friendly"

"Fully informed me what was goin on and my options. Performed in a timely manner"

"Mike was on time and did a good job"

"great service, great attitude"

"I was very satisfied with the to men that came to my house."

"Wonderful technician! Helpful and informative"

"Very polite and professional. I had worked all night and was very sleepy and he was very quiet as he worked and I dozed.."

"The unit could not be completely fixed, due to deterioration"

"Mike has been serving our unit for over 3 years. Great Job Mike."

"Good job"

"Mr Jimmy is always professional and helpful. Explaining what he will do , doing it, and then explaining how it went."

"On time... clean.. efficient"

"Jeremy was professional and efficient."

"We were impressed by the quality of work and by the pleasant personalities of the technicians."

"Technician was very polite & efficient."

"he did his job"

"Kevin was very professional."

"Jimmy was on time and did a great job checking out my a/c unit. He is very personable & efficient. Great rep for Service Exp."

"Employee is very knowledgeable and takes time to answer any questions I might have."

"He was on time, pleasant, went quickly to his task and informative about what he was doing and was quickly done."

"Professional, sharing information,"

"Friendly and knowledgeable about his job."

"Technicians are always friendly and will answer any questions you may have."

"Service was excellent--rapid response, fixed the problem. Thank you!"

"Very courteous and accommodating.."

"Helpful and curteou"

"courteous and knowledgeable"

"Very professional."

"I can always rely on the Service Experts team to take care of my AC/heating unit"

"Jeremy did an outstanding job and identified the issue causing the problem."

"Tech was on time, knowledgeable and explained everything clearly."

"Very professional and thorough"

"Excellent service"

"The service tech came out even when it was late at night and took right care of the problem."

"Technician was courteous and did a thorough job."

"The service was excellent and the techs was very professional"

"Promptness, courtesy, knowledge of equipment and overall excellent services"

"The guy was good"

"The technician was extremely knowledgeable about my system and answered question I posed... he was there in a timely manner and was very efficient...I am very satisfied with my service!"

"Technician was very friendly, helpful, and knowledgeable. Answered all questions."

"Very thorough and explained all work performed"

"Performed the maintenance in a professional manner. Was courteous and answered all of my questions."

"Mike did a great job and was very thorough."

"I felt the technician was very thorough and was also friendly"

"Jimmy always does great when he comes out."

"Mike talked me through the entire process, tried to change batteries in one of my systems, and then gave me the good news that I needed to spend about $1500 on some new equipment!! YIKES - thanks Mike!! LOL"

"My dissatisfaction is with getting the service I am paying for. The techs are great. Getting them here was the problem and from what I understand it stems from problems in the office. Communication errors. Called before 7pm for service. No service til middle of next morning next day. Communication problem that I believe started in office but I caught the brunt end of it. It was frustrating and unnecessary. Im not going to type the events of the night too much to type. I will talk to someone if needed. The only ones who seem to think I don't have the service maintenance contract was the local Shreveport office."

"Part needed was expensive but was fixed timely and professionally."

"Brandon was pleasant, helpful, and I think he did a good job. Only time will tell."

"They went above and beyond to get our furnace repaired quickly that day!"

"Brandon always does a through job and leaves everything spottless."

"The Tech was able to come earlier than my appointment time. He greeted us and then went to work. We could not ask for anyone to be nicer than he was."

"he is very thorough"

"No more water leaking in my laundry room."

"The service rendered did not relieve the temperature of my bedroom, as that was the object of getting this service. It is still cold in that room even with the new larger air duct. It looks like all it relived me of was $300.00."

"he did an excellent job"

"technician was fast and professional"

"showed up"

"excellent concern and communication with customers. excellent in every way. ;"

"Always on time and polite."

"Because he is the best..."

"Good explanation of what the technician fixed"

"Mike showed and explained items as he conducted the service."

"The technicians: Kevin Baker, Zach Skinner & Lance Snowden were knowledgeable and worked together in a professional manner to get the job done. The job was completed within two days. They explained what was done in terms of the installation and provided other valuable information. The house never had central air/heat; therefore, Im thoroughly pleased with the installation of the Lennox. Hope to use their service when Im ready to insulate the attic."

"Very professional person did our service check up!"

"Jimmy did an excellent job.He is very efficient,"

"Very professional, not pushy, worked best deal for us, friendly, very helpful. Chris is great. Installer (Jeremy) was great. Professional, knowledgeable, friendly, and explained everything very well."

"The technicians were efficient, worked solid, answered all my questions, very considerate of my home, very knowledgeable and pleasant people."

"Because Jeremy,my tech is the best..he answers all our questions and explains to us what he is doing and why..and is very friendly,does his work in a timely manner."

"Mike is a skilled and experienced professional and always does a great job. He is also very customer service oriented and a pleasure to do business with."

"He went above and beyond to take care of our problem."

"MIKE WAS VERY CORDIAL AND EFFICIENT"

"Andrew was very thorough and precise with his assessment of my HVAC situation. He took the time to answer all my questions, was a good sized factor in my decision to replace my whole system. And for the record also when the installation was performed on 10-25-19 he came out after the 4 man crew arrived and made sure all aspects of the installation we agreed on were understood and complied to by the crew. And for the record the crew who performed the removal of my old equipment and the installation of the new equipment, (Lane Snowden, Zack Skinner, Kevin Baker, and Keith Nichols) did a great job and I could not be happier with there effort. A job well done. Please let them know!"

"Mike is great and your service is too."

"Mike is always curtious and friendly. He is timely. He answers any questions in everyday language."

"Because I'm satisfied and not satisfied"

"The technician was very thorough and efficient in checking my system."

"Very polite and worked continually until the job was done"

"Brandon very knowledgeable and does his job with pride"

"The technician was knowledgeable,courteous,efficient and answered all questions."

"I had no work done at this time. The information i was giving was very helpful and made my decision easy. I will be getting insulation install."

"He communicated what he was doing and why. When he finished, he went over everything he did. Appreciate how efficient he was."

"Jimmy is very courteous and helpful. He knows his business. I had some questions, and he answered them for me. I will use him always. He is a jewel to your company."

"Jeremy did a great job and he was courteous!"

"the technician was respectful and answered all of my questions and explained everything to the tee."

"Jimmy was on time, got right to work and did a thorough inspection of my furnace. He is personable and most efficient."

"great work"

"Very satisfied with technician; however, my dissatisfaction is with Service Experts. My Lennox system was installed 11/20/15 ($16,791) w/certificate for 10-yr warranty. No one explained that I needed to renew warranty every year to cover labor; never rec'd letter regarding this. We've had annual maintenance agreement w/you since 2003 & this is 2nd "AC&Heat Pump" you have installed. Reminded every year to renew maintenance agreement, but no one notified me to renew warranty agreement."

"All technicians always answer all questions and take their time to be sure all required checks are complete."

"Brian Cook, my technician was exceptional! Thorough, kind and personable."

"Made special effort to get to my home not long after I called in the problem. Was courteous and enthusiastic to take care of the problem and asked more than once if there was anything else he could do to make sure that I completely satisfied."

"Its still working"

"Mike is great. He always checks everything out thoroughly and tells us his findings in language we can understand. He's very respectful of us and our home."

"The techs are good and friendly. I have a problem with them getting to my place on time and more often than not i am asked to reschedule the day of scheduled service. This tells me that my time and money (i have to take a day off of work for you to come in) are not as important as other customers or your scheduling issues. And i very much dislike the pushy phone calls trying to schedule me for services i have repeatedly said i am not interested in to the point i have said do not call me to schedule. I appreciate the way this last tech did his job-he did good work."

"Your technicians are always on time & are very courteous."

"Mike was competent and knew what he what he was doing. He arrived on time and completed his work in an acceptable amount of time. Mike has a pleasant personality and is easy to talk to."

"Ken is very customer oriented, professional and efficient."

"Great service on a very hot Sunday"

"Mike Lopez was quick to respond. He made it out before it got too hot. He was knowledgeable and professional and got our AC back on"

"Technicians were very informative and accommodating..... needing a new system and they went above and beyond to make us comfortable during the interim period ...."

"Jeremy got my air up and running quickly and was very helpful and knowledgable to the questions that I had."

"They came out to fix an issue with the LED panel on a new unit (less than 2 months old) on a holiday and did not charge us a service fee."

"VERY VERY SATISFIED AND HAPPY WIITH EVERYTHING THAT WAS DONE, EVERYTHING LOOKS SO MUCH BETTER AND WORKS PROPERLY, THANKS SO MUCH"

"Work done in a timely but efficient manner"

"As you know my husband rearranged his work schedule so that we could get this done. Jimmy did an excellent job while being very proficient and professional and a dog lover"

"the technician found the problem and was able to tell us our opinions."

"Very helpful explained all that he was doing seem very knowledgable"

"he is very efficient and friendly and respectful."

"Mike was a very professional tech, knowledgeable and went that extra mile."

"Jeremy was on time, went right to work, presented his findings in a timely manner, was courteous, and explained his findings in simple terms."

"Professional"

"Both technicians were very polite and thorough. The answered any questions to our satisfaction."

"Mike was very competent and reassuring. He came promptly on a night visit when my new unit went out. It was sweltering."

"Very professional"

"On time, very efficient"

"mike was very nice, and he was very good at his job, and did not long to find out what was wrong."

"Mike Lopez fixed the problem, fast, and friendly on a late weekend call. Most appreciated."

"COOLING PROBLEM RESOLVED AND VERY PROFESSIONAL EMPLOYEES OF SERVICE EXPERT. THREE REALLY GREAT EMPLOYEES OF SERVICE EXPERT."

"Mike is very polite, courtious and professional. He explains everything that he does so that you can understand and our oldest dog likes him"

"Mike is the best"

"Because hes very nice and very professional."

"All issues were taken care of in a professional and timely manner. I have confidence in my technicians and appreciate their excellent work."

"Your person was very professional."

"Did there job. No bs no playing rd."

"He was prompt, courteous, and professional"

"Mike is always very friendly and takes care of business"

"Jason explained the problem and what it would take to fix it. Very knowledgeable."

"Excellent"

"Very professional"

"These guys are all very professional, courteous, thorough, and quality-driven."

"Very knowledgeable and courteous while conducting himself in professional manner. And answering all our questions."

"The service guy was kind and very knowledgeable. He made me feel that the really care about what he does as well as making the customer happy."

"He knew what he was doing and nice."

"Mike always does a good and thorough job."

"First time the service was this thorough"

"Finally very satisfied with service but had to wait far too long to get an appointment."

"Great guy... efficient... thorough"

"Mike Lopez was very informative."

"Technician was nice, friendly. Said I need a new condenser fan motor and gave me a quote of 838.00. Was not expecting that for such an inexpensive part."

"Mike Lopez knows his job very well and very professional at explaining the problem at hand."

"Outstanding and very professional service."

"Jimmy is very thorough in his work,and does excellent work."

"Everyone - from the office staff down to the technician - are friendly and prompt!!!"

"Fast, friendly, and affordable."

"Very professional technicians. Honest and do a good job."

"WE KNEW THE PROBLEM WAS OUTSIDE. HE CHECKED AND REPLACED THE CAPACITOR."

"Excellent service. Mike was very proficient, knowledgeable and polite."

"Mike is very professional, very efficient and thorough."

"i was told my unit was basically dead. On a whim i called Chad at AAA appliance and he was able to come out , noticed and switched a couple of wires on the connector, replaced the fan motor, works great. Spent $400 with him and was looking at close to $18 grand with ya'll. pretty easy decision. Jason showed up on time and with short notice. And i was going to attempt to change out connector thinking it was bad, The aftermarket part was configured different than original and i did attempt to replace it, ended up putting old one back, and may have misplaced wire back on to the old connector."

"He was very thorough. I was surprised that his service call was longer than my past technicians. He had parts that were need and explained why they were need - (for a woman to understand) He was really good. I do appreciate the scheduling individual working with me since you met me at my father's (William Wroten) home first then came to my home (Haughton) afterwards. Made all easier and only had to take off a whole day. I do appreciate that extra mile in helping me schedule both visits on the same afternoon."

"Jason did his job at diagnosising The problem and making necessary adjustments to get the unit running again."

"Professional, knowledgeable, polite. Explained everything in plain English."

"On time, delivered as expected, courteous. Both service tech & office kept owner apprised of situation."

"Chris was very thorough, pleasant, and professional. I had many concerns and he addressed each one leaving me feeling like ai had called the right company and could make an informed decision. Owning numerous businesses in Texas... having 100 plus employees for years..... I appreciated this. He is an asset for this company."

"took a very long time."

"prompt, competent,"

"Technician explains everything very well. Courteous and respectful. Very knowledgeable and professional."

"I was told both inside and outside units were leaking Freon and needed to be replaced. A second opinion revealed this was not true and there was no Freon leak in the outside unit."

"Service Techs and installers are always so friendly. They answer all questions in a way you can understand it. Our new system has been in for a week and its nice and cold in our house. Ive already recommended yall to family and friends."

"almost all of the techs are very good"

"Technician was very courteous . He did a thorough check of the AC and heat units and went over the results with me."

"Service excellent and prompt. Very knowledgeable was the technician Mike Lopez."

"Nice staff, very helpful"

"Experienced, knowledgeable technicians. Thorough, tidy, communicative, efficient/"

"He was very polite and knowledgeable"

"Fast and friendly"

"Service Technition was friendly and efficient. He was thorough in his examination and work on the unit and gave me good suggestions for keeping my unit in good condition."

"Every service person that has been here has been friendly and informative."

"The tech was very professional and courteous. The tech showed up on time and performed maintenance effective and efficiently."

"He did a good job."

"I will request Jimmy from now on."

"The technician walked thru everything with me and showed what all the readings meant."

"Came right away Fix problem in a timely manner"

"Good work"

"Mike is a serviceman whom I have enough experience to trust & he doesnt constantly try to upsell me."

"Very thorough.. did things other techs never do"

"As expected."

"Friendly, through and professional"

"Personable Excellent service with great explanations."

"Because I paid $99 to have someone come out to get my unit working and that was not the result I received. The technician was very nice and professional but after getting a second opinion his findings was incorrect. The other company was able to get my unit working within the hour."

"He seemed very continuous about his work and answered any questions we had."

"Everyone was very professional and friendly, also kept me informed of progress and answered all my questions. after installation, they cleaned up the area and left everything as it was before they started."

"I am happy with service and y tech Jason. Thanks"

"He did a thorough job inspecting and cleaning my unit. The technician was courteous and completed his work in a reasonable amount of time."

"Professional service, Always on time, Goes the extra mile to check the system and explains every detail. Chris and the company all around has and continues to be the best company I have ever worked with. Easy to work with and all very observant and courteous. The work is done in a timely manner and I feel very confident having them in my home and with the work being done. EXCELLENT !"

"The price was a bit higher than quoted."

"Very informative, made calls to others seeking more information"

"Brandon took care of our home and the equipment. Went over the heat cool setting on my thermostat. Very pleased."

"Tech Jimmy came out at 5am to check heating unit out. He is one of your top technicians"

"This is the 2nd time I've answered your survey - my answers haven't changed! Jeremy is always very thorough, professional, courteous & does an excellent job."

"Michael was very polite and explained everything he did"

"Jason is very knowledgeable about his job and is always letting me know things that could possibly affect my service outcome."

"Very thorough, very professional, does an excellent job."

"Jeremy was the same tech who installed our unit initially and our oldest dog Bear made a new friend"

"Great people to deal with. All were courteous, very knowledgeable and took time to explain every detail"

"Helpful, answered questions, friendly, capable."

"Person was polite ! He arrived on time and completed his work with little difficulty!"