edgar H. shreveport, louisiana May 20, 2022 "Technician was friendly and also knew how to service my equipment."
ms bennett B. keithville, louisiana May 15, 2022 "I've been with you all for many years and know that you are there for me keeping my equipment working. Always quick with extra service when needed."
randy C. shreveport, louisiana May 11, 2022 "Easy process, fast technician arrival, fast diagnosis, ac back running quickly and very thorough explanation with professionalism. Dude was good."
dr brandl B. shreveport, louisiana May 01, 2022 "He is familiar with my system and always completes the work quickly."
mr seng S. keithville, louisiana April 18, 2022 "The tech knew his job and did it. He seemed personable."
ms knight K. shreveport, louisiana April 16, 2022 "the young service man was very polite, arrived on time. ahae was very professional"
mr house H. rodessa, louisiana April 09, 2022 "The tec did not check and clean the unit as in the past. I ask about the drain line was it opened He stated mobile homes are hard to tell I have a house. He said the unit did not need a door filter he didnt know why they were using them your company installed it with a new door I ask why the unit made a b bang noise after it shut down he stated it was the contactors REALLY . He left no paper work or card. Im not use to this from your company"
mr slay S. shreveport, louisiana April 09, 2022 "Knowledgeable technician; took the time to do the work. Explained to me what he found."
mr mcgee M. grand cane, louisiana April 03, 2022 "This is why I hate these surveys. I am please with your company. I have your service on another piece of property."
jack C. shrevport, louisiana March 28, 2022 "Technicians were professional, friendly, thorough and kept me appraised about what was going on."
tim M. frierson, louisiana March 21, 2022 "Our unit was thoroughly checked and everything was working fine because Service Experts has been maintaining it since it was installed."
mr godwin G. shreveport, louisiana March 17, 2022 "The tech was in my house about 2 minutes and had it fixed"
ms bradford B. haughton, louisiana March 15, 2022 "The technician was thorough, and answered all questions and did a good job."
mrs ellis E. stonewall, louisiana March 11, 2022 "The technician was on time, very polite and courteous, very thorough and knowledgeable of the job he was doing, answered any questions I had to my understanding, left everything very clean.."
reginald W. shreveport, louisiana March 10, 2022 "Technician(s) arrived in a timely manner, and customer service representatives thoroughly (and honestly) explained the options."
weston M. bossier city, louisiana March 09, 2022 "Technician was excellent. Jimmy provided professional service. The home office communication could have been better. Promised to call and update and they did not. I had to call in multiple times and our job was delayed three days. Unprofessional work in my opinion. I understand the difficulties sourcing parts and supplies in this post-covid era- I do not understand picking up the phone and calling your customer back and keeping them in the loop. Unacceptable."
mr h power P. shreveport, louisiana March 04, 2022 "Always on time, courteous and polite and work is on properly"
jamianne M. shreveport, louisiana February 19, 2022 "Excellent service, professional, knowledgeable and friendly."
marcia C. hosston, louisiana February 18, 2022 "Your employees are ALWAYS professional and friendly and never ever feel like any recommendations from them are being made to "cheat" me or gouge me for more money. I have used you all for many years and will continue to use you all as long as my home is standing."
lisa M. shreveport, louisiana February 16, 2022 "There wasnt a breakdown of the total cost. When asked, couldnt give an answer."
michael P. shreveport, louisiana February 07, 2022 "Excellent and friendly service. Always send the same man (forget his name). He knows his way around and all I have to do is let him in."
elizabeth H. shreveport, louisiana February 01, 2022 "Because you didnt give up till problem was fixed jimmy is a great asset for your company"
linda A. shreveport, louisiana January 21, 2022 "technician, Lane explained the problem and solution to me in a way that I could understand it."
wendy F. shreveport, louisiana January 21, 2022 "Wonderful people to have come to your home; knowledgeable, professional, thorough, and considerate. Excellent work."
linda D. vivian, louisiana January 18, 2022 "The technician was very knowledgeable and professional."
barry pasley P. shreveport, louisiana January 14, 2022 "The technicians always provide excellent service."
teresa J. shreveport, louisiana January 09, 2022 "The service tech was right on time. Very polite and explained his recommedations."
kenneth T. shreveport, louisiana January 06, 2022 "The Service Expert came in and quickly identified the problem and fixed it."
elizabeth W. bossier city, louisiana December 31, 2021 "Technician was very professional and knowledgeable."
tosha M. minden, louisiana December 30, 2021 "Everyone were very nice and professional, Also, if I had any questions they made sure they answered me."
bobby C. benton, louisiana December 18, 2021 "checked upstairs unit. changed dirty filter, and notified customers that the unit was in good shape. THANK YOU FOR YOUR SERVICE."
ms williford W. shreveport, louisiana December 12, 2021 "Your technician Jason was very knowledgeable and helpful and friendly."
allyson C. benton, louisiana December 05, 2021 "Because they always do great, and they love Bear and he has a browmance"
ms knight K. shreveport, louisiana December 03, 2021 "the technician arrived on time and were very nice and obliging"
cristina T. bossier city, louisiana December 02, 2021 "I believe this was Lane's 3rd time out to our house for basic checkups. He is the best, very informative and courteous. All technicians that have been here prior to Lane have been the same way. Service Experts is great - Thank you!"
bridget S. shreveport, louisiana December 01, 2021 "My service tech was very professional, personable and knowledgeable."
ms bennett B. keithville, louisiana November 20, 2021 "Your technician was there on time. Got right to work and my furnace is fine. As always, very efficient."
tonya H. mansfield, louisiana November 18, 2021 "Because the tech was very professional and answered every one of my questions in a professional manner"
mrs shelton S. minden, louisiana November 05, 2021 "I been with the service several years and so far Im satisfied with the overall price service that available for me!"
mr pennington P. benton, louisiana November 04, 2021 "On time, went right to work, and answered all my questions. Represented your company well ."
sonya T. shreveport, louisiana November 02, 2021 "I like the way the technician was so professional and cared what I needed instead of just writing down an estimate and leaving. He explained everything."
mrs anne barr B. shreveport, louisiana October 31, 2021 "Service person was courteous, knowledgeable, and efficient."
mr tong T. bossier city, louisiana October 29, 2021 "Very professional and displayed expert knowledge."
patricia S. shreveport, louisiana October 27, 2021 "The tech showed up at expected time, did his check up and changed the filter. There seemed to be no problems with the system!"
mrs ragsdale R. vivian, louisiana October 22, 2021 "Hae not heard anything about fixing the air flow problem to bathroom that was done incorrectly when I got new unit installed. Air flow was main reason for new unit. Please llet me know what your schedule is for fixing problem."
rene B. shreveport, louisiana October 22, 2021 "You didnt check the materials before you came and started working."
rebecca W. shreveport, louisiana October 20, 2021 "Service tech was efficient and thorough. He checked the thermostat, resetting it to keep the unit at a more constant temp. I appreciated his courtesy."
tommy B. shreveport, louisiana October 17, 2021 "Arrived on time, very quick and professional. Very friendly personality."
gerald N. shreveport, louisiana October 17, 2021 "He was in & out in a timely manner & was very thorough in checking heating unit"
terry M. gibsland, louisiana October 13, 2021 "Your representatives (internal and external) have always provided excellent service."
mrs crowder C. shreveport, louisiana October 06, 2021 "Worker came mask cover over his shoes. He was courteous and professional. He checked my unit ."
j G. shreveport, louisiana October 03, 2021 "Service Experts is a dependable company that has always done great work for us over the last 20 years."
mrs shelton S. minden, louisiana September 20, 2021 "Great customer service was provided upon arrival and leavening communication with me on every detail"
mrs mccarty M. shreveport, louisiana September 20, 2021 "Every service call is handled by courteous servicemen, who take time with an uninformed layman and explain what they are doing and what is necessary...."
wendy F. shreveport, louisiana September 14, 2021 "The gentleman who came was very knowledgeable and answered my questions well and sincerely. He gave me good advice. I appreciated all of those things and he fixed my problem."
carlene M. benton, louisiana September 13, 2021 "Dennis was very professional and answered all my questions"
brittany J. shreveport, louisiana September 11, 2021 "Job is not completed and there has been no follow up/ update regarding the completion of the service."
mr & sue kirkland K. bossier city, louisiana August 30, 2021 "Showed up on time and did a great job checking out our unit."
mrs johnson J. gibsland, louisiana August 19, 2021 "The technician was professional and did the work in a timely manner."
mr goins G. shreveport, louisiana August 18, 2021 "JOHN FOUND THAT THE MOTOR WAS GOING OUT. UNIT PURCHASED IN 2005. WE ARE IN PROCESS OF HAVING A NEW ONE INSTALLED."
randy T. bossier city, louisiana August 13, 2021 "Jason was outstanding. Friendly, knowledgeable, and efficient. Jimmy on 3 previous visits was awful and could not figure out what to do."
roger s. bossier city, louisiana August 12, 2021 "The man that came delt with the wasp and did great and taking care of the unit."
ms hiley H. bossier city, louisiana August 07, 2021 "He was polite knew what he was doing was sensitive to our needs"
rosalyn M. shreveport, louisiana August 04, 2021 "The plumber was honest and helpful... whereas others would gave taken advantage of a situation for financial gain he told the truth and saved face with me the customer."
mrs ragsdale R. vivian, louisiana July 31, 2021 "The Technician went out of his way to get a used fan motor so we could have A/C until new motor arrives. He also corrected some WRONG wiring that was done during install of new unit 18 mos ago. Tech very professional."
shaterria T. shreveport, louisiana July 30, 2021 "Yall are always courteous, kind, on time. You guys do an awesome job."
terri H. shreveport, louisiana July 27, 2021 "I feel like the guys went a little beyond what I was expecting, they made sure our unit was up and running that day, unlike other companies thats ready to give up and come back another day"
mrs r mitchell M. minden, louisiana July 14, 2021 "He was very courteous and professional. Also, he explained to me all the things had done, and all in a timely manner."
mr burton B. shreveport, louisiana July 02, 2021 "Got on the job asap! Super nice and communicating to us."
tim M. frierson, louisiana July 01, 2021 "Mike always does a great job. He gets the work done quickly and efficiently and lets us know if there are any problems. He's very respectful of our home and our needs."
ms williams W. castor, louisiana June 27, 2021 "I'm smelling a strong odor coming from my indoor unit especially in the morning I'm. Concerned with the drainage of this unit wasn't having odor problem at first i was told the drainage pipe put outside was temporary but it's been over an week and i can't risk health Issues for a simple piece of pcp pipe being ran correctly and water maybe building up somewhere else causing other problems to me first and my home secondly"
connie M. bossier city, louisiana June 23, 2021 "All of your technicians are excellent professionals,Courteous,knowledgeable,efficient. However on the last scheduled service we experienced 2 errors. 1) after the technician left the upstairs unit began to leak water causing water stain in ceiling, the technician was still in driveway so we flagged him and he corrected the issue, but we are left with stain and the manager said he would repair the damage. 2) almost 2 weeks after the service visit another unit stopped working. Another technician discovered that an overflow sensor was not replaced causing the unit to shut off as it is programmed to and remained off for 3 days (over weekend). He replaced the sensor and the unit came back on. Again always pleased with the company, but the last time we had issues."
audrey M. shreveport, louisiana June 21, 2021 "A day later, and our AC unit seems to be struggling more. Its not cooling as well. After a tune up, I would expect it to be cooling somewhat better."
stephen J. shreveport, louisiana June 20, 2021 "Kind and friendly, easy to talk to and he keeps it simple were I can understand"
dr hebert H. shreveport, louisiana June 18, 2021 "John was very thorough and got my system running again. Very polite"
bobby M. minden, louisiana June 17, 2021 "Mike is an excellent tech. He takes his time and checks everything. He always lets me know if he thinks I may have some problems down the road. He is always welcome at our home."
betty W. minden, louisiana June 13, 2021 "I was very pleased with the service by my serviceman. Im sorry I forgot his name."
susan F. shreveport, louisiana June 12, 2021 "Technician was rude and vulgar to my son snd I. Ripped out the condensation pump he had just installed and threw my broken one on the curb. So no ac all weekend"
ms williams W. castor, louisiana June 11, 2021 "The PCP white drainage pipe is in a twist and turn angle in other words not straight I hoping it will drain enough so I will not end up with puddling in house and my unit door hasn't been repaired yet when the unit comes on it makes a bumping sound at night I have to be aware because it sound as if someone is bumping around in house"
mrs webster W. shreveport, louisiana June 05, 2021 "Arrived on time, was courteous, professional, and efficient."
sylvia N. shreveport, louisiana May 30, 2021 "I always request Jimmy. He is very courteous and helpful-answers all my questions if I have any."
ms bradford B. haughton, louisiana May 24, 2021 "The technician came and cleaned and checked my units and was prompt, courteous and did everything that was needed."
mr burton B. shreveport, louisiana May 19, 2021 "He was ion the stick! Told me what he gonna do! Very nice and had a good attitude. He knew his job."
brian S. shreveport, louisiana May 09, 2021 "Wire knocked loose while cleaning unit. Had to call for repair on Saturday morning to repair"
jamianne M. shreveport, louisiana May 08, 2021 "Professional, knowledgeable, respectful and very detailed as always. Exceptional service!"
merle D. shreveport, louisiana May 08, 2021 "I am always please with mr. Mike he doing a great job he explained everything to you and I like that thank you"
donna C. shreveport, louisiana May 07, 2021 "The technicians were prompt, courteous, and efficient. They kept me apprised of the situation and worked quickly to install the equipment."
phillip M. fort wayne, indiana April 20, 2021 "Chuck and Dan know their stuff and answered my questions as they provided service per my maintenance agreement."
jim D. haughton, louisiana April 07, 2021 "on time/ friendly/ went straight to work. Informed us about what was done and what he was doing."
timmothy H. shreveport, louisiana March 31, 2021 "BK was very friendly, professional and knowledgeable about what he was doing, explaining everything he diagnosed and explained to me my options."
mr cross C. vivian, louisiana March 28, 2021 "This rating is for the service representative- Other than an employee who is no longer with the company, the representatives are professional, efficient and informative."
barbara S. shreveport, louisiana March 24, 2021 "Jason is very professional and informative. Always on time .He know his stuff! lol Kidding aside I always request Jason because is just a polite professional young man."
tracey D. shreveport, louisiana March 17, 2021 "Mr Jimmy is always thorough, clean, and responsive. checks with us when finished to ensure all is working and answer any questions."
ms kacenjar K. shreveport, louisiana February 27, 2021 "The best and most professional plumbers I have ever used!"
terry H. shreveport, louisiana February 25, 2021 "Brian was very thorough and identified a possible fire hazard that had not been identified before."
stephen F. blanchard, louisiana February 21, 2021 "Mike was great and solved the problem with my electric furnacel."
amanda F. shreveport, louisiana February 18, 2021 "He tried his best to help us - we are waiting on part to come in to complete service"
mrs mary anne jones J. shreveport, louisiana February 14, 2021 "Always arrives on time, professional & friendly"
mrs nancy R. shreveport, louisiana January 24, 2021 "Very knowledgeable and professional. We always ask for him."
ms east E. elm grove, louisiana January 17, 2021 "Jimmy is courteous, professional, and knowledgeable."
ms pierce P. haughton, louisiana January 15, 2021 "very nice young man. he told me that ac/heat unit is in good condition."
jim P. bossier city, louisiana January 12, 2021 "Kevin's plumbing knowledge, skill, and professionalism is second to none."
ms mae hinson H. bossier city, louisiana January 11, 2021 "They always show up on time and if running late, they call."
brandace L. shreveport, louisiana January 09, 2021 "They did an awesome job and were quick to fix the problem even though I called them on Christmas Eve. Thanks to them, my family was able to have hot showers on Christmas day."
mrs shirley S. shreveport, louisiana January 05, 2021 "Tj was absolutely wonderful with keeping us informed of what he was finding and getting our water heater fixed."
robert L. shreveport, louisiana December 26, 2020 "The technician was on time, did his work in a reasonable time, and did not leave a mess."
sherri B. shreveport , louisiana December 15, 2020 "Service Experts has been my A/C & Heating service provider for >20 years and Ive always found them to be very easy to work with; everyone Ive dealt with has been friendly, reliable, and professional. For added peace of mind in knowing that my A/C & Heating equipment is working optimally, I take part in their Service Experts PLUS Membership which, for a reasonable monthly fee, provides semi-annual checks of my equipment by a very well qualified service technician. John Stephens visited my home recently to perform my equipments maintenance and he was great... prompt, professional, and polite. I plan to continue using Service Experts for many years to come."
joan M. shreveport, louisiana December 14, 2020 "Technicians arrived on time and promptly and courteously performed services."
marcia T. sheveport, louisiana December 11, 2020 "The technician was very polite and completed his work in a quiet way, he did not make a mess and he seemed to be very thorough."
barbara W. shreveport, louisiana December 09, 2020 "He arrived on time, wore his mask, did his checking, and explained what he had done."
miss king K. greenwood, louisiana December 05, 2020 "Very friendly, knowledgeable, and arrived before time."
mrs jordan J. bossier city, louisiana December 04, 2020 "The Tech was thorough, found an issue that had not been discovered in any of the appts before. He was efficient, took care of all the maintenance and was done. Previous tech have been here for hours!"
ms odom O. haughton, louisiana December 03, 2020 "very professional, addressed issues that concerned me"
mr carter C. benton, louisiana November 30, 2020 "The technician was very professional as well as really great...felt very comfortable with him in our home and he was so friendly."
ms walker W. haughton, louisiana November 30, 2020 "He did not only my house but Wroten on 1309 Drake in Minden. Was very knowledgeable and courtesy."
mrs levada M. minden, louisiana November 22, 2020 "He went through all the steps of the Maintenance agreement; inside and out."
nona F. shreveport, louisiana November 19, 2020 "Showed up on time..professional..explained how to proceed with a/c inspection of air heat unit. Needed yearly checkup & filter. Unit was hot & cold in different spots in the house. Another company put me off more than 3 times when I asked about it. My bill was always over $200 every month & my unit almost never shuts off to maintain 72-74 degrees inside."
mr smith S. shreveport, louisiana November 13, 2020 "He did everything very professional and very knowledge.."
dorothy C. vivian, louisiana October 07, 2020 "Tech was professional, efficient, and customer oriented."
jim D. haughton, louisiana October 07, 2020 "friendly, and did not loose focus on his job. able to tell me in layman terms anything I wanted to know."
mr west W. bossier city, louisiana October 06, 2020 "The tech took time cecked the system real good,and exsplaned To me what was going with the system."
tracey D. shreveport, louisiana October 02, 2020 "Mr. Jimmy is our go to technician. We have four units, all installed by Service Experts, and his attention to detail when servicing them is all, which takes about 4 hours!"
mr logan L. shreveport, louisiana September 23, 2020 "Professional service, promptness,courteous treatment"
brad S. shreveport, louisiana September 20, 2020 "Very professional and knowledgeable. Appeared to be a seasoned veteran to me."
ms jue J. shreveport, louisiana September 19, 2020 "I called to report my air conditioning being out. Service technician at my house within the hour. Quickly and promptly diagnosed and corrected my problem. I have used Service Experts ( Formally Frees) for all my air/ heating needs. I trust them to be prompt, honest, and professional. Always satisfied by the work these technicians do!"
mrs mckenzie M. homer, louisiana September 18, 2020 "Service Experts has provided my ac./heat for 25+ years. Always did their job professionally and personably. And the Shreveport office has taken care of me and my system and explained everything they did. Nice people...Be proud of them."
billy H. shreveport, louisiana September 15, 2020 "Did not diagnose or fix the issue. Seemed to be just trying to steer me towards a total replacement. His suggested reasons for issue were completely wrong since I figured it out myself after he left. Of course the delay in getting the actual issue fixed cause additional damage to my ceiling. Confidence in Service Experts is low now"
mrs harris H. shreveport, louisiana September 13, 2020 "Mr. Brian was very knowledgeable, he listened, figured out the problem and fixed it."
mr goins G. shreveport, louisiana September 13, 2020 "John located the water leak quickly. Line was stopped up and a joint wasn't properly sealed. He rerouted line and sealed it."
mr lambert L. haughton, louisiana September 04, 2020 "took one look at hot water and realized the high wind had blown out the pilot light. took him 2 minutes to relight the pilot light"
mr terry H. shreveport, louisiana August 25, 2020 "Technician arrived 1 and 1/2 hours after projected arrival window."
bobby C. benton, louisiana August 19, 2020 "EXTREMELY POLITE AND KNOWLEDGEABLE AND EASILY TO UNDERSTAND WHAT WE NEEDED FOR OUR UNIT."
marty W. bossier city, louisiana August 17, 2020 "Prompt arrival time, nice, polite, seemed to do a thorough job."
linda G. columbus, ohio August 12, 2020 "Nathan listened to my concerns about the previous system and made sure I had the best alternatives. The installers were efficient, knowledgeable and courteous."
sean I. stonewall, louisiana August 06, 2020 "Kevin Prestridge and Jimmy came out about 6-8 months to fix a water heater that couldnt be fixed by other technicians. Its been working ever since and didnt want to forget to thank them for a job well done! Highly satisfied! 50 out of 10 stars!"
mr j crutchfield C. shreveport, louisiana August 06, 2020 "HE was very nice and respectfully and very good with his work thanks"