Service Experts Heating & Air Conditioning Reviews

"The guy was good"

"The technician was extremely knowledgeable about my system and answered question I posed... he was there in a timely manner and was very efficient...I am very satisfied with my service!"

"Technician was very friendly, helpful, and knowledgeable. Answered all questions."

"Very thorough and explained all work performed"

"Performed the maintenance in a professional manner. Was courteous and answered all of my questions."

"Mike did a great job and was very thorough."

"I felt the technician was very thorough and was also friendly"

"Jimmy always does great when he comes out."

"Mike talked me through the entire process, tried to change batteries in one of my systems, and then gave me the good news that I needed to spend about $1500 on some new equipment!! YIKES - thanks Mike!! LOL"

"My dissatisfaction is with getting the service I am paying for. The techs are great. Getting them here was the problem and from what I understand it stems from problems in the office. Communication errors. Called before 7pm for service. No service til middle of next morning next day. Communication problem that I believe started in office but I caught the brunt end of it. It was frustrating and unnecessary. Im not going to type the events of the night too much to type. I will talk to someone if needed. The only ones who seem to think I don't have the service maintenance contract was the local Shreveport office."

"Part needed was expensive but was fixed timely and professionally."

"Brandon was pleasant, helpful, and I think he did a good job. Only time will tell."

"They went above and beyond to get our furnace repaired quickly that day!"

"Brandon always does a through job and leaves everything spottless."

"The Tech was able to come earlier than my appointment time. He greeted us and then went to work. We could not ask for anyone to be nicer than he was."

"he is very thorough"

"No more water leaking in my laundry room."

"The service rendered did not relieve the temperature of my bedroom, as that was the object of getting this service. It is still cold in that room even with the new larger air duct. It looks like all it relived me of was $300.00."

"he did an excellent job"

"technician was fast and professional"

"showed up"

"excellent concern and communication with customers. excellent in every way. ;"

"Always on time and polite."

"Because he is the best..."

"Good explanation of what the technician fixed"

"Mike showed and explained items as he conducted the service."

"The technicians: Kevin Baker, Zach Skinner & Lance Snowden were knowledgeable and worked together in a professional manner to get the job done. The job was completed within two days. They explained what was done in terms of the installation and provided other valuable information. The house never had central air/heat; therefore, Im thoroughly pleased with the installation of the Lennox. Hope to use their service when Im ready to insulate the attic."

"Very professional person did our service check up!"

"Jimmy did an excellent job.He is very efficient,"

"Very professional, not pushy, worked best deal for us, friendly, very helpful. Chris is great. Installer (Jeremy) was great. Professional, knowledgeable, friendly, and explained everything very well."

"The technicians were efficient, worked solid, answered all my questions, very considerate of my home, very knowledgeable and pleasant people."

"Because Jeremy,my tech is the best..he answers all our questions and explains to us what he is doing and why..and is very friendly,does his work in a timely manner."

"Mike is a skilled and experienced professional and always does a great job. He is also very customer service oriented and a pleasure to do business with."

"He went above and beyond to take care of our problem."

"MIKE WAS VERY CORDIAL AND EFFICIENT"

"Andrew was very thorough and precise with his assessment of my HVAC situation. He took the time to answer all my questions, was a good sized factor in my decision to replace my whole system. And for the record also when the installation was performed on 10-25-19 he came out after the 4 man crew arrived and made sure all aspects of the installation we agreed on were understood and complied to by the crew. And for the record the crew who performed the removal of my old equipment and the installation of the new equipment, (Lane Snowden, Zack Skinner, Kevin Baker, and Keith Nichols) did a great job and I could not be happier with there effort. A job well done. Please let them know!"

"Mike is great and your service is too."

"Mike is always curtious and friendly. He is timely. He answers any questions in everyday language."

"Because I'm satisfied and not satisfied"

"The technician was very thorough and efficient in checking my system."

"Very polite and worked continually until the job was done"

"Brandon very knowledgeable and does his job with pride"

"The technician was knowledgeable,courteous,efficient and answered all questions."

"I had no work done at this time. The information i was giving was very helpful and made my decision easy. I will be getting insulation install."

"He communicated what he was doing and why. When he finished, he went over everything he did. Appreciate how efficient he was."

"Jimmy is very courteous and helpful. He knows his business. I had some questions, and he answered them for me. I will use him always. He is a jewel to your company."

"Jeremy did a great job and he was courteous!"

"the technician was respectful and answered all of my questions and explained everything to the tee."

"Jimmy was on time, got right to work and did a thorough inspection of my furnace. He is personable and most efficient."

"great work"

"Very satisfied with technician; however, my dissatisfaction is with Service Experts. My Lennox system was installed 11/20/15 ($16,791) w/certificate for 10-yr warranty. No one explained that I needed to renew warranty every year to cover labor; never rec'd letter regarding this. We've had annual maintenance agreement w/you since 2003 & this is 2nd "AC&Heat Pump" you have installed. Reminded every year to renew maintenance agreement, but no one notified me to renew warranty agreement."

"All technicians always answer all questions and take their time to be sure all required checks are complete."

"Brian Cook, my technician was exceptional! Thorough, kind and personable."

"Made special effort to get to my home not long after I called in the problem. Was courteous and enthusiastic to take care of the problem and asked more than once if there was anything else he could do to make sure that I completely satisfied."

"Its still working"

"Mike is great. He always checks everything out thoroughly and tells us his findings in language we can understand. He's very respectful of us and our home."

"The techs are good and friendly. I have a problem with them getting to my place on time and more often than not i am asked to reschedule the day of scheduled service. This tells me that my time and money (i have to take a day off of work for you to come in) are not as important as other customers or your scheduling issues. And i very much dislike the pushy phone calls trying to schedule me for services i have repeatedly said i am not interested in to the point i have said do not call me to schedule. I appreciate the way this last tech did his job-he did good work."

"Your technicians are always on time & are very courteous."

"Mike was competent and knew what he what he was doing. He arrived on time and completed his work in an acceptable amount of time. Mike has a pleasant personality and is easy to talk to."

"Ken is very customer oriented, professional and efficient."

"Great service on a very hot Sunday"

"Mike Lopez was quick to respond. He made it out before it got too hot. He was knowledgeable and professional and got our AC back on"

"Technicians were very informative and accommodating..... needing a new system and they went above and beyond to make us comfortable during the interim period ...."

"Jeremy got my air up and running quickly and was very helpful and knowledgable to the questions that I had."

"They came out to fix an issue with the LED panel on a new unit (less than 2 months old) on a holiday and did not charge us a service fee."

"VERY VERY SATISFIED AND HAPPY WIITH EVERYTHING THAT WAS DONE, EVERYTHING LOOKS SO MUCH BETTER AND WORKS PROPERLY, THANKS SO MUCH"

"Work done in a timely but efficient manner"

"As you know my husband rearranged his work schedule so that we could get this done. Jimmy did an excellent job while being very proficient and professional and a dog lover"

"the technician found the problem and was able to tell us our opinions."

"Very helpful explained all that he was doing seem very knowledgable"

"he is very efficient and friendly and respectful."

"Mike was a very professional tech, knowledgeable and went that extra mile."

"Jeremy was on time, went right to work, presented his findings in a timely manner, was courteous, and explained his findings in simple terms."

"Professional"

"Both technicians were very polite and thorough. The answered any questions to our satisfaction."

"Mike was very competent and reassuring. He came promptly on a night visit when my new unit went out. It was sweltering."

"Very professional"

"On time, very efficient"

"mike was very nice, and he was very good at his job, and did not long to find out what was wrong."

"Mike Lopez fixed the problem, fast, and friendly on a late weekend call. Most appreciated."

"COOLING PROBLEM RESOLVED AND VERY PROFESSIONAL EMPLOYEES OF SERVICE EXPERT. THREE REALLY GREAT EMPLOYEES OF SERVICE EXPERT."

"Mike is very polite, courtious and professional. He explains everything that he does so that you can understand and our oldest dog likes him"

"Mike is the best"

"Because hes very nice and very professional."

"All issues were taken care of in a professional and timely manner. I have confidence in my technicians and appreciate their excellent work."

"Your person was very professional."

"Did there job. No bs no playing rd."

"He was prompt, courteous, and professional"

"Mike is always very friendly and takes care of business"

"Jason explained the problem and what it would take to fix it. Very knowledgeable."

"Excellent"

"Very professional"

"These guys are all very professional, courteous, thorough, and quality-driven."

"Very knowledgeable and courteous while conducting himself in professional manner. And answering all our questions."

"The service guy was kind and very knowledgeable. He made me feel that the really care about what he does as well as making the customer happy."

"He knew what he was doing and nice."

"Mike always does a good and thorough job."

"First time the service was this thorough"

"Finally very satisfied with service but had to wait far too long to get an appointment."

"Great guy... efficient... thorough"

"Mike Lopez was very informative."

"Technician was nice, friendly. Said I need a new condenser fan motor and gave me a quote of 838.00. Was not expecting that for such an inexpensive part."

"Mike Lopez knows his job very well and very professional at explaining the problem at hand."

"Outstanding and very professional service."

"Jimmy is very thorough in his work,and does excellent work."

"Everyone - from the office staff down to the technician - are friendly and prompt!!!"

"Fast, friendly, and affordable."

"Very professional technicians. Honest and do a good job."

"WE KNEW THE PROBLEM WAS OUTSIDE. HE CHECKED AND REPLACED THE CAPACITOR."

"Excellent service. Mike was very proficient, knowledgeable and polite."

"Mike is very professional, very efficient and thorough."

"i was told my unit was basically dead. On a whim i called Chad at AAA appliance and he was able to come out , noticed and switched a couple of wires on the connector, replaced the fan motor, works great. Spent $400 with him and was looking at close to $18 grand with ya'll. pretty easy decision. Jason showed up on time and with short notice. And i was going to attempt to change out connector thinking it was bad, The aftermarket part was configured different than original and i did attempt to replace it, ended up putting old one back, and may have misplaced wire back on to the old connector."

"He was very thorough. I was surprised that his service call was longer than my past technicians. He had parts that were need and explained why they were need - (for a woman to understand) He was really good. I do appreciate the scheduling individual working with me since you met me at my father's (William Wroten) home first then came to my home (Haughton) afterwards. Made all easier and only had to take off a whole day. I do appreciate that extra mile in helping me schedule both visits on the same afternoon."

"Jason did his job at diagnosising The problem and making necessary adjustments to get the unit running again."

"Professional, knowledgeable, polite. Explained everything in plain English."

"On time, delivered as expected, courteous. Both service tech & office kept owner apprised of situation."

"Chris was very thorough, pleasant, and professional. I had many concerns and he addressed each one leaving me feeling like ai had called the right company and could make an informed decision. Owning numerous businesses in Texas... having 100 plus employees for years..... I appreciated this. He is an asset for this company."

"took a very long time."

"prompt, competent,"

"Technician explains everything very well. Courteous and respectful. Very knowledgeable and professional."

"I was told both inside and outside units were leaking Freon and needed to be replaced. A second opinion revealed this was not true and there was no Freon leak in the outside unit."

"Service Techs and installers are always so friendly. They answer all questions in a way you can understand it. Our new system has been in for a week and its nice and cold in our house. Ive already recommended yall to family and friends."

"almost all of the techs are very good"

"Technician was very courteous . He did a thorough check of the AC and heat units and went over the results with me."

"Service excellent and prompt. Very knowledgeable was the technician Mike Lopez."

"Nice staff, very helpful"

"Experienced, knowledgeable technicians. Thorough, tidy, communicative, efficient/"

"He was very polite and knowledgeable"

"Fast and friendly"

"Service Technition was friendly and efficient. He was thorough in his examination and work on the unit and gave me good suggestions for keeping my unit in good condition."

"Every service person that has been here has been friendly and informative."

"The tech was very professional and courteous. The tech showed up on time and performed maintenance effective and efficiently."

"He did a good job."

"I will request Jimmy from now on."

"The technician walked thru everything with me and showed what all the readings meant."

"Came right away Fix problem in a timely manner"

"Good work"

"Mike is a serviceman whom I have enough experience to trust & he doesnt constantly try to upsell me."

"Very thorough.. did things other techs never do"

"As expected."

"Friendly, through and professional"

"Personable Excellent service with great explanations."

"Because I paid $99 to have someone come out to get my unit working and that was not the result I received. The technician was very nice and professional but after getting a second opinion his findings was incorrect. The other company was able to get my unit working within the hour."

"He seemed very continuous about his work and answered any questions we had."

"Everyone was very professional and friendly, also kept me informed of progress and answered all my questions. after installation, they cleaned up the area and left everything as it was before they started."

"I am happy with service and y tech Jason. Thanks"

"He did a thorough job inspecting and cleaning my unit. The technician was courteous and completed his work in a reasonable amount of time."

"Professional service, Always on time, Goes the extra mile to check the system and explains every detail. Chris and the company all around has and continues to be the best company I have ever worked with. Easy to work with and all very observant and courteous. The work is done in a timely manner and I feel very confident having them in my home and with the work being done. EXCELLENT !"

"The price was a bit higher than quoted."

"Very informative, made calls to others seeking more information"

"Brandon took care of our home and the equipment. Went over the heat cool setting on my thermostat. Very pleased."

"Tech Jimmy came out at 5am to check heating unit out. He is one of your top technicians"

"This is the 2nd time I've answered your survey - my answers haven't changed! Jeremy is always very thorough, professional, courteous & does an excellent job."

"Michael was very polite and explained everything he did"

"Jason is very knowledgeable about his job and is always letting me know things that could possibly affect my service outcome."

"Very thorough, very professional, does an excellent job."

"Jeremy was the same tech who installed our unit initially and our oldest dog Bear made a new friend"

"Great people to deal with. All were courteous, very knowledgeable and took time to explain every detail"

"Helpful, answered questions, friendly, capable."

"Person was polite ! He arrived on time and completed his work with little difficulty!"

"We've only used Service Experts for semi annual maintenance, and have always had amazing service (two years). Recently we had a part on the air/heating unit go bad and we needed servicing and install. We were a bit unsure of using this company for repairs but took a chance and we were highly impressed. Would recommend them to others."

"Hes always so courteous, very informative, suggestions for longevity of unit, keeping me informed and updated of progress"

"The guys were very professional, knowledgeable and courteous.. they explained everything in a way I could understand.. very friendly"

"Great guy fantastic service always."

"It was very knowledgeable and polite Driving professional cared about the cleaning this of my floor put on a shoe boots"

"As always, Mike is professional, competent, and courteous."

"he was on time and had us back on quick"

"VERY COURTEOUS AND EFFICIENT"

"Service is always excellent"

"techs continually kept us informed as to what was done, what was in process, and what remained."

"Mike has always done a great job for us. Very polite and respectful of us and our home. Checks everything out thoroughly and gives us recommendations if necessary. We're very satisfied with his service."

"Both workers went far and out in thier efforts to make sure we understood what we were buying and were satisfied when they left"

"Jimmy was very thorough and personable."

"Employee was very professional and explained everything to us."

"Jason came out in a reasonable time on Sunday. Workied on unit to see what problem was and the new unit started back up perfect. Would not act up."

"Everyone at Service Experts is always efficient, professional, and kind."

"Very polite and helpful."

"Very courteous and professional."

"very Professional"

"You all bent over backwards to finally get my furnace working. Thanks to your fine technicians, Mike, Jimmy, Chris & Lane. Thanks for being so prompt to answer my calls."

"Jeremy is always friendly and helpful. He lets me know exactly what he's doing."

"Because Jeremy is one of the nicest guy we know.He is so knowledgeable about his job.. and he wants to make sure that his customers are well pleased."

"Professional & quality service"

"Mike was on time and very professional. Appeared to go above and beyond to make sure we were satisfied with his very professional work"

"technician very courteous and knowlegable"

"Quick and efficiant."

"Mike is always great, he comes and quickly gets to works, checks out unit and relays any messages or things we may need to check out, checks our filters and we always feel better about the performance of our system. Thanks Service Experts and thanks Mike!"

"Mr Cook took the time needed to do and explain what he was doing"

"very knowledgeable"

"Friendly, professional and through..."

"The technician performed all the standard tasks as well as retrieving necessary filters ."

"As always Jeremy found the problem and worked until he found the part that needed replacing and had us up and running. So thankful as it was the weekend before Christmas and our overnight guests were on their way. Thanks so much, Jeremy!"

"Brandon was very knowledgeable and confident in his work."

"Excellent service, professional and knowledgeable techs, wonderful customer service."

"We like Mike"

"Mike is always on time , polite , knowledgable and let's me know what is going on with my unit."

"I've done business with Service Experts for more years than I can remember and have always been pleased. My current technician, Chris Love, is especially professional, courteous, knowledgeable, & informative; in fact, when I called to schedule my most recent routine maintenance, I requested that Chris come to do the service. He always goes above and beyond what he's supposed to do, by doing extra checks and cleaning of parts. I expect to continue using Service Experts for many years to come!"

"Jeramy was very informative and took time answering all my questions."

"Mike is knowledgeable and informative"

"The technician was very knowledgeable and thorough in his inspection of and servicing my unit. He took the time to explain why certain recommended services were needed."

"Very professional"

"Very informative and knowledgeable"

"Very personable and efficient service."

"Always thoughtful and polite, explain well"

"Chris cleaned the furnace well. I was hoping he would go into the attic and check my insulation. Worried I dont have enough. I didnt want to ask."

"Great job"

"The Tech was very thorough about my system and new products that the company offered to better serve my needs."

"Jeremy is always helpful and very professional."

"Because Chris is the best..very dependable and knows what he is doing(so respectful)addresses our concerns and explains what and why he is doing what he does.Just an all around great young man."

"Very professional, knowledgeable & answered all questions & concerns-outstanding representative of service experts!"

"He was on time and came in and did what he had to do, and was gone"

"Was very knowledgeable of equipmen."

"Always happy with the technicians that have installed and serviced our four units."

"Service was great. The technicians and installers were professional and answered my questions."

"Technician was very knowledgable, friendly and professional"

"Michael is very professional and friendly"

"Very courteous, knowledgeable and helpful. Put my filter in hall without me asking him. I will always request Jason."

"Friendly"

"Technician was professional. He explained clearly each step in solving the heating situation."

"Prompt diagnosis of the problem; secured the needed part and replaced it."

"Jeremy Love is a very good tech and knew how to solve the problems."

"The Tech knew what the trouble was and went about fixing it."

"This is the first time this technician provided service. I look forward to developing a bond with this technician as I have with others. The technician provided excellent service."

"He explained to us the things he did and way."

"Mr. Lopez does excellent work."

"Cause I dont do tens"

"Work was very good"

"The technician did not bring in any sort of "tools" like technicians previously have- such as cleaning the inside unit; nor was the outside unit cleaned, that we are aware of. The technician was not here for a period of time that would have indicated service being completed as it was in the past. Also, when we purchased the upgraded unit we were told the filters would be provided (at cost) by the technician; however, he did tell us about the availability of the filters online with Amazon, but the filter was not changed- I did order the filters and was shown how to replace the filter. Our service of the unit did not seem to be completed in the same way that the unit has been serviced in the past. I was concerned also that the technician stated he "jumped" our fence because he couldn't open the gate- I had unlocked it, and he could have come to me to open the gate. I hate to say this after being a customer for many, many years, but I question if our unit was really serviced as it should be. We are not having any problems with the unit; but we do rely on Service Experts to ensure our unit is in top working condition."

"Technician was very efficient and friendly."

"He replaced fan motor in heating unit. In the past we had been told it took too long for motor to ingage when heat came on.but might last for some time to come.im not sure how many times I had been told this. I told my wife this if the service man mentioned it have them replace it and so they did.i had some warrenty left to my suprise if I had known that I would have replaced it sooner. It might have covered total cost of the part."

"Timely and courteous"

"great job"

"Always good"

"Great job"

"om time, helpful, informative"

"Your serviceman was very courteous and explained what was done that day."

"The service man is a pleasant guy who seems to do a good job. He is likeable & knowledgeable. He doesnt try to sell me on a new product on every visit."

"The technician checked everything inside and out. He was very knowledgeable and friendly. Answered all our questions."

"Arrived on time and did checkup."

"They always answer any questions you may have and explains in detail."

"You made it known I might have a problem in the future. If we did not replace condenser on unit ."

"He explained what was wrong and what was needed to fix the unit"

"Good customer service; technician showed concern about problem as well as how the future could be affected."

"thorough & professional"

"Tech provided a lot of knowledgeable information to me with explaining to me how the system worked and was functioning, which I appreciated very much."

"installed components only last a couple years"

"The technician was very knowledgeable and did an excellent job."

"Excellent customer service and recommendations"

"technician was very through and competent"

"Jeremy was very knowledgeable and thorough about the units at our home. He also took time to explain certain aspects to us and we really appreciate it!"

"Arrived on time with everything needed to complete the task. Technician was very professional and courteous."

"Courteous and thorough."

"Repairs were made efficiently and technitions were informative."

"no comment"

"Very kind explained the things wrong"

"This technician is always professional, courteous and thorough"