Service Experts Heating & Air Conditioning Reviews

"Technician was friendly and also knew how to service my equipment."

"Josh, the Technician was very thorough"

"I've been with you all for many years and know that you are there for me keeping my equipment working. Always quick with extra service when needed."

"Easy process, fast technician arrival, fast diagnosis, ac back running quickly and very thorough explanation with professionalism. Dude was good."

"Very informative"

"Good job"

"Kinda took a little longer than I figured to get fixed"

"He is familiar with my system and always completes the work quickly."

"ASK THEM! Last item fixed"

"The gentleman was extra nice and helpful!"

"The tech did a good job and was very nice ."

"The tech knew his job and did it. He seemed personable."

"the young service man was very polite, arrived on time. ahae was very professional"

"He was courteous. and performed the service."

"The tec did not check and clean the unit as in the past. I ask about the drain line was it opened He stated mobile homes are hard to tell I have a house. He said the unit did not need a door filter he didnt know why they were using them your company installed it with a new door I ask why the unit made a b bang noise after it shut down he stated it was the contactors REALLY . He left no paper work or card. Im not use to this from your company"

"Knowledgeable technician; took the time to do the work. Explained to me what he found."

"This is why I hate these surveys. I am please with your company. I have your service on another piece of property."

"Fast service and repair"

"Technicians were professional, friendly, thorough and kept me appraised about what was going on."

"Our unit was thoroughly checked and everything was working fine because Service Experts has been maintaining it since it was installed."

"The tech was in my house about 2 minutes and had it fixed"

"Showed up on time, curtious, clesn, polite"

"Professional and thorough"

"The technician was thorough, and answered all questions and did a good job."

"Excellent and informative technician"

"Employee was very professional and friendly"

"The technician was on time, very polite and courteous, very thorough and knowledgeable of the job he was doing, answered any questions I had to my understanding, left everything very clean.."

"Technician(s) arrived in a timely manner, and customer service representatives thoroughly (and honestly) explained the options."

"Technician was excellent. Jimmy provided professional service. The home office communication could have been better. Promised to call and update and they did not. I had to call in multiple times and our job was delayed three days. Unprofessional work in my opinion. I understand the difficulties sourcing parts and supplies in this post-covid era- I do not understand picking up the phone and calling your customer back and keeping them in the loop. Unacceptable."

"We are always satisfied with Service Expert."

"Good communication, timely"

"Always on time, courteous and polite and work is on properly"

"Always on time."

"Excellent service, professional, knowledgeable and friendly."

"Your employees are ALWAYS professional and friendly and never ever feel like any recommendations from them are being made to "cheat" me or gouge me for more money. I have used you all for many years and will continue to use you all as long as my home is standing."

"There wasnt a breakdown of the total cost. When asked, couldnt give an answer."

"Excellent and friendly service. Always send the same man (forget his name). He knows his way around and all I have to do is let him in."

"Because you didnt give up till problem was fixed jimmy is a great asset for your company"

"Very professional"

"He was very kind and helpful"

"Jason is always very thorough and professional."

"technician, Lane explained the problem and solution to me in a way that I could understand it."

"Wonderful people to have come to your home; knowledgeable, professional, thorough, and considerate. Excellent work."

"The technician was very knowledgeable and professional."

"Always prompt, thorough and competent."

"Because I was very satisfied"

"The technicians always provide excellent service."

"As always, your tech was pleasant and efficient."

"Did a good job"

"The service tech was right on time. Very polite and explained his recommedations."

"Prompt, pleasant, clean , efficient"

"The Service Expert came in and quickly identified the problem and fixed it."

"Technician was very professional and knowledgeable."

"Everyone were very nice and professional, Also, if I had any questions they made sure they answered me."

"checked upstairs unit. changed dirty filter, and notified customers that the unit was in good shape. THANK YOU FOR YOUR SERVICE."

"Your technician Jason was very knowledgeable and helpful and friendly."

"We can always depend on them."

"Jimmy has been the best tech sent out to the house"

"Detailed! Friendly! Knows his business!"

"Because they always do great, and they love Bear and he has a browmance"

"Heater is now working well"

"the technician arrived on time and were very nice and obliging"

"I believe this was Lane's 3rd time out to our house for basic checkups. He is the best, very informative and courteous. All technicians that have been here prior to Lane have been the same way. Service Experts is great - Thank you!"

"Very good"

"My service tech was very professional, personable and knowledgeable."

"Jason is very helpful and inforative."

"Courteous and professional"

"Your technician was there on time. Got right to work and my furnace is fine. As always, very efficient."

"Because the tech was very professional and answered every one of my questions in a professional manner"

"The technicians are always available."

"Heater is not cooperating"

"mike did a great job"

"Service was prompt."

"I been with the service several years and so far Im satisfied with the overall price service that available for me!"

"On time, went right to work, and answered all my questions. Represented your company well ."

"Quick service"

"Responsiveness"

"I like the way the technician was so professional and cared what I needed instead of just writing down an estimate and leaving. He explained everything."

"Service person was courteous, knowledgeable, and efficient."

"*Quality and"

"Thorough"

"Rep did great job"

"Very professional and displayed expert knowledge."

"The tech showed up at expected time, did his check up and changed the filter. There seemed to be no problems with the system!"

"Everything went well ."

"Hae not heard anything about fixing the air flow problem to bathroom that was done incorrectly when I got new unit installed. Air flow was main reason for new unit. Please llet me know what your schedule is for fixing problem."

"You didnt check the materials before you came and started working."

"Very patient and professional to explain the plan"

"Service tech was efficient and thorough. He checked the thermostat, resetting it to keep the unit at a more constant temp. I appreciated his courtesy."

"Good service"

"Arrived on time, very quick and professional. Very friendly personality."

"He was in & out in a timely manner & was very thorough in checking heating unit"

"Your representatives (internal and external) have always provided excellent service."

"Prompt, courteous, efficient"

"Worker came mask cover over his shoes. He was courteous and professional. He checked my unit ."

"Prompt, courteous service with attention to detail"

"Service Experts is a dependable company that has always done great work for us over the last 20 years."

"John is very customer oriented and professional."

"The Tech was on time and did a good job"

"a great job was done"

"Had issues with fancy thermostat."

"Always satisfied with Service Experts."

"Great customer service was provided upon arrival and leavening communication with me on every detail"

"Every service call is handled by courteous servicemen, who take time with an uninformed layman and explain what they are doing and what is necessary...."

"The gentleman who came was very knowledgeable and answered my questions well and sincerely. He gave me good advice. I appreciated all of those things and he fixed my problem."

"Very professional and knowledgeable"

"Dennis was very professional and answered all my questions"

"Job is not completed and there has been no follow up/ update regarding the completion of the service."

"good job by tech"

"Very professional work"

"Service person was friendly, professional"

"Showed up on time and did a great job checking out our unit."

"Because they found and fix the problem"

"The technician was professional and did the work in a timely manner."

"JOHN FOUND THAT THE MOTOR WAS GOING OUT. UNIT PURCHASED IN 2005. WE ARE IN PROCESS OF HAVING A NEW ONE INSTALLED."

"Jason was outstanding. Friendly, knowledgeable, and efficient. Jimmy on 3 previous visits was awful and could not figure out what to do."

"He was thorough and very professional."

"The man that came delt with the wasp and did great and taking care of the unit."

"Tech was informative."

"Very informative . Good job."

"He was polite knew what he was doing was sensitive to our needs"

"Prompt, professional"

"The plumber was honest and helpful... whereas others would gave taken advantage of a situation for financial gain he told the truth and saved face with me the customer."

"The Technician went out of his way to get a used fan motor so we could have A/C until new motor arrives. He also corrected some WRONG wiring that was done during install of new unit 18 mos ago. Tech very professional."

"Yall are always courteous, kind, on time. You guys do an awesome job."

"Fixed the problem and answers my questions."

"I feel like the guys went a little beyond what I was expecting, they made sure our unit was up and running that day, unlike other companies thats ready to give up and come back another day"

"he did a good job."

"Its Jason!"

"He was very courteous and professional. Also, he explained to me all the things had done, and all in a timely manner."

"Very courteous and professional"

"Got on the job asap! Super nice and communicating to us."

"Mike always does a great job. He gets the work done quickly and efficiently and lets us know if there are any problems. He's very respectful of our home and our needs."

"Unit worked briefly, now is out again"

"I'm smelling a strong odor coming from my indoor unit especially in the morning I'm. Concerned with the drainage of this unit wasn't having odor problem at first i was told the drainage pipe put outside was temporary but it's been over an week and i can't risk health Issues for a simple piece of pcp pipe being ran correctly and water maybe building up somewhere else causing other problems to me first and my home secondly"

"All of your technicians are excellent professionals,Courteous,knowledgeable,efficient. However on the last scheduled service we experienced 2 errors. 1) after the technician left the upstairs unit began to leak water causing water stain in ceiling, the technician was still in driveway so we flagged him and he corrected the issue, but we are left with stain and the manager said he would repair the damage. 2) almost 2 weeks after the service visit another unit stopped working. Another technician discovered that an overflow sensor was not replaced causing the unit to shut off as it is programmed to and remained off for 3 days (over weekend). He replaced the sensor and the unit came back on. Again always pleased with the company, but the last time we had issues."

"A day later, and our AC unit seems to be struggling more. Its not cooling as well. After a tune up, I would expect it to be cooling somewhat better."

"Kind and friendly, easy to talk to and he keeps it simple were I can understand"

"John was very thorough and got my system running again. Very polite"

"Mike is an excellent tech. He takes his time and checks everything. He always lets me know if he thinks I may have some problems down the road. He is always welcome at our home."

"Professional"

"I was very pleased with the service by my serviceman. Im sorry I forgot his name."

"Technician was rude and vulgar to my son snd I. Ripped out the condensation pump he had just installed and threw my broken one on the curb. So no ac all weekend"

"The PCP white drainage pipe is in a twist and turn angle in other words not straight I hoping it will drain enough so I will not end up with puddling in house and my unit door hasn't been repaired yet when the unit comes on it makes a bumping sound at night I have to be aware because it sound as if someone is bumping around in house"

"John was professional and knowledgeable."

"Arrived on time, was courteous, professional, and efficient."

"quick, fixed the problem."

"very informative, friendly"

"Timely and polite!"

"I always request Jimmy. He is very courteous and helpful-answers all my questions if I have any."

"The technician came and cleaned and checked my units and was prompt, courteous and did everything that was needed."

"Technician was professional and courteous"

"He was ion the stick! Told me what he gonna do! Very nice and had a good attitude. He knew his job."

"Provided service as expected"

"thorough"

"Wire knocked loose while cleaning unit. Had to call for repair on Saturday morning to repair"

"Professional, knowledgeable, respectful and very detailed as always. Exceptional service!"

"I am always please with mr. Mike he doing a great job he explained everything to you and I like that thank you"

"The technicians were prompt, courteous, and efficient. They kept me apprised of the situation and worked quickly to install the equipment."

"Thats how I feel"

"very professional"

"Prompt and courteous"

"Outstanding and informative"

"Great professional service"

"Chuck and Dan know their stuff and answered my questions as they provided service per my maintenance agreement."

"They were good"

"Technician was courteous and professional"

"id his job, well"

"on time/ friendly/ went straight to work. Informed us about what was done and what he was doing."

"He was very courteous and very professional."

"BK was very friendly, professional and knowledgeable about what he was doing, explaining everything he diagnosed and explained to me my options."

"This rating is for the service representative- Other than an employee who is no longer with the company, the representatives are professional, efficient and informative."

"Jason is very professional and informative. Always on time .He know his stuff! lol Kidding aside I always request Jason because is just a polite professional young man."

"Fast professional service."

"Very efficient"

"Mr Jimmy is always thorough, clean, and responsive. checks with us when finished to ensure all is working and answer any questions."

"Jimmy left everything cleaner than he found it."

"Technician was very helpful!"

"Very nice technician."

"Knowledgeable, courteous service."

"The best and most professional plumbers I have ever used!"

"courteous, helpful, complete"

"Brian was very thorough and identified a possible fire hazard that had not been identified before."

"Mike was great and solved the problem with my electric furnacel."

"Excellent service"

"He tried his best to help us - we are waiting on part to come in to complete service"

"Solved our problems."

"Always arrives on time, professional & friendly"

"Mike is Awesome!"

"Technician was very thorough and professional"

"Knowledgeable and professional."

"very knowledgeable and curtious"

"Prompt professional service"

"Very knowledgeable and professional. We always ask for him."

"Jimmy is very personable and efficient."

"Jimmy is courteous, professional, and knowledgeable."

"very nice young man. he told me that ac/heat unit is in good condition."

"Kevin's plumbing knowledge, skill, and professionalism is second to none."

"They always show up on time and if running late, they call."

"He knew his business"

"They did an awesome job and were quick to fix the problem even though I called them on Christmas Eve. Thanks to them, my family was able to have hot showers on Christmas day."

"Friendly, professional technicians"

"Team did a great job"

"Tj was absolutely wonderful with keeping us informed of what he was finding and getting our water heater fixed."

"The technician was on time, did his work in a reasonable time, and did not leave a mess."

"Service Experts has been my A/C & Heating service provider for >20 years and Ive always found them to be very easy to work with; everyone Ive dealt with has been friendly, reliable, and professional. For added peace of mind in knowing that my A/C & Heating equipment is working optimally, I take part in their Service Experts PLUS Membership which, for a reasonable monthly fee, provides semi-annual checks of my equipment by a very well qualified service technician. John Stephens visited my home recently to perform my equipments maintenance and he was great... prompt, professional, and polite. I plan to continue using Service Experts for many years to come."

"Technicians arrived on time and promptly and courteously performed services."

"The technician was very polite and completed his work in a quiet way, he did not make a mess and he seemed to be very thorough."

"Great customer service every time"

"He arrived on time, wore his mask, did his checking, and explained what he had done."

"Very friendly, knowledgeable, and arrived before time."

"The Tech was thorough, found an issue that had not been discovered in any of the appts before. He was efficient, took care of all the maintenance and was done. Previous tech have been here for hours!"

"very professional, addressed issues that concerned me"

"The technician was very professional as well as really great...felt very comfortable with him in our home and he was so friendly."

"He did not only my house but Wroten on 1309 Drake in Minden. Was very knowledgeable and courtesy."

"Prompt and professional service"

"He went through all the steps of the Maintenance agreement; inside and out."

"Showed up on time..professional..explained how to proceed with a/c inspection of air heat unit. Needed yearly checkup & filter. Unit was hot & cold in different spots in the house. Another company put me off more than 3 times when I asked about it. My bill was always over $200 every month & my unit almost never shuts off to maintain 72-74 degrees inside."

"He did everything very professional and very knowledge.."

"On time and provided service needed."

"Timely and accurate"

"THIS WAS OUR FALL CHECKUP."

"Tech was professional, efficient, and customer oriented."

"friendly, and did not loose focus on his job. able to tell me in layman terms anything I wanted to know."

"The tech took time cecked the system real good,and exsplaned To me what was going with the system."

"Provided excellent service."

"Mr. Jimmy is our go to technician. We have four units, all installed by Service Experts, and his attention to detail when servicing them is all, which takes about 4 hours!"

"Fast and friendly service"

"Professional service, promptness,courteous treatment"

"Very professional and knowledgeable. Appeared to be a seasoned veteran to me."

"I called to report my air conditioning being out. Service technician at my house within the hour. Quickly and promptly diagnosed and corrected my problem. I have used Service Experts ( Formally Frees) for all my air/ heating needs. I trust them to be prompt, honest, and professional. Always satisfied by the work these technicians do!"

"Service Experts has provided my ac./heat for 25+ years. Always did their job professionally and personably. And the Shreveport office has taken care of me and my system and explained everything they did. Nice people...Be proud of them."

"Did not diagnose or fix the issue. Seemed to be just trying to steer me towards a total replacement. His suggested reasons for issue were completely wrong since I figured it out myself after he left. Of course the delay in getting the actual issue fixed cause additional damage to my ceiling. Confidence in Service Experts is low now"

"Did good job cleaning up the outside unit"

"Mr. Brian was very knowledgeable, he listened, figured out the problem and fixed it."

"John located the water leak quickly. Line was stopped up and a joint wasn't properly sealed. He rerouted line and sealed it."

"Courteous repairman. Wore a mask."

"Does good work."

"Knew what was wrong right off"

"took one look at hot water and realized the high wind had blown out the pilot light. took him 2 minutes to relight the pilot light"

"Excellent service"

"John Stephens was a Professional Tech"

"Technician arrived 1 and 1/2 hours after projected arrival window."

"EXTREMELY POLITE AND KNOWLEDGEABLE AND EASILY TO UNDERSTAND WHAT WE NEEDED FOR OUR UNIT."

"Very thorough and informative"

"Prompt arrival time, nice, polite, seemed to do a thorough job."

"Knowledgeable"

"Nathan listened to my concerns about the previous system and made sure I had the best alternatives. The installers were efficient, knowledgeable and courteous."

"Quick service at a fair price"